This year's User Group kicked off with a departure from the usual schedule; we began
on Wednesday with Client/Liaison meetings - the time where everybody collaborates
on current issues, and plans for future changes to their processing.
On Thursday, we gathered for a little campfire chat (without the campfire),
where everybody introduced themselves and got to know each other.
(
Click here for a better look at everybody!)
We talked about new features and possibilities for the R² system, which
included the expanded (15-character) policy number, and how we plan to migrate
all our clients to this new, more capable database.
Then (between calisthenics break sessions) all attendees came for cabin
sessions, which focused on particular topics dealing with reinsurance and
the R² system.
Everybody studied the following topics:
Expanded System Processing
R² System Overview
Ad-hoc Reporting
Assumed Cession Processing Overview
Assumed Cession Processing Examples
Conversion to Expanded
New User / System Overview
TY & PH Allocation and Rates
Pre and Post Batch Files
Reading Errors
Retention Management
Situation / Problem Resolution and Manual Intervention
Using Log Files
Specialty Programs
Tech Considerations - Third Party Tools and Secure Site
Then Doug closed the day with a Q&A session, where he read and responded
to all the suggestions for our system (that had been submitted to our suggestion
hat), allowing us to make plans for a better system in the future.
On Friday, we gathered for a R² system troubleshooting session.
Then we finished off User Group with Mad Libs and Scavenger Hunt sessions,
then a final goodbye lunch.
We'd like to give a huge thank you to everyone who attended User Group 2004.
We sincerely had a great time seeing you all again, and hope you can make it
back next year!