User Group 2005 started Wednesday afternoon, 17-Aug-2004 with client liaison meetings, followed by a round of dinner and conversation at John Hawk's Pub.
On Thursday morning, Captain Jean-Luc Picard (Doug Szper) officially boarded the delegates onto Starship Quasar for the
Federation Summit, with the mandate to give reinsurance administration "a human touch".
After taking the summit roll call, four Away Teams embarked on a day's worth of missions. The missions were designed to show delegates the capabilities of the system's various processing uses.
Direct Processing
Nurse Christine Chapel (Laura Christopher) led the first Away Team to produce Billing
and Valuation Reports for their extra-terrestrial reinsurers, focusing on retention management, billing error
resolution, and manual corrections. After receiving a data transmission from Starfleet Academy, the mission
was deemed a success.
Assumed Processing
Communications Officer U'Lura (Laura Lowry) led the next Away Team in producing cession billings for Universal
Unlimited Life, handling processing differences, cession notices, and extract management. Much like translating Klingon, the
assumed processing mission was intense and at times difficult. However, thanks to the delegates' skills, everyone
completed their task in time to make it to the next mission briefing.
Retro Processing
Counselor Troi (Darlene Kosonic) led the third Away Team in their effort to produce retrocession billings. This was done by first combining data from various electronic sources and then creating billing and valuation files for retrocessionaires. Although the Borg tried to assimilate the team while they were hard at work, we are happy to report that all Away Team members are accounted for and have been cleared from quarantine.
Reinsurance Processing
Dr. Crusher (Kim Williams) led the final Away Team to Company Universal Spaceship Unlimited where they monitored the reinsurer processes when receiving output from multiple ceding companies. This required using the Electronic Viewing Package for viewing, printing, and reporting on the data received from the prior three missions. The team even managed to get the prototype PDF components of the viewing package working to assist with the often overwhelming influx of data.
After the summit, the delegates implemented manual transportation methods (walking), to Louise's for some much-deserved Italian fare, just across the street from Jazz in the Park on Milwaukee's Cathedral Square. With his emotion chip turned on, Commander Data (Jim Schoen) proved to be quite the entertainer, while the mysterious Q (Dan Gapinski) busied himself by humoring and studying the humans in his midst. Overall, the delegates found dinner and the easy musical musings of the nearly-forgotten 21st Century provided ample opportunity for debriefing from the day's events.
Friday morning began with breakfast and then energized into situational queries and reports. Before embarking on
transports home, delegates discussed the handling of policies on waiver of premium, converting their current R²
systems to the expanded format, and issues impacting the insurance industry.
Once again, we want to thank all the 'delegates' who attended this year's User Group Meeting. It was a great blend of people with excellent questions and ideas and we appreciate their coming to participate.
